April 30, 2012
Client feedback is a crucial component of effective law firm marketing programmes. Though many large firms do client satisfaction surveys or have business development teams that have detailed follow up strategies in place, many small firms don’t do so because of cost constraints or an apparent lack of time. It is impossible, however, to create […]
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April 30, 2012
Not many lawyers would admit to treating clients and prospects poorly. Yet, this is something many clients feel their lawyers do Some lawyers have added social media to their communications strategy as a way of building relationships with prospects or clients, but got more frustrated as their efforts didn’t appear to sway any negative customer […]
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